Privacy Policy

Who We Are

Calgary Healing Hands Wellness (“we“, “us“, or “our“) is a registered massage therapy and wellness clinic located in SE Calgary, Alberta, Canada. We provide massage therapy, acupuncture, reflexology, and related wellness services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Health Information Act (HIA).

Information We Collect

We collect information that is necessary to provide our services and communicate with you effectively. This may include:

• Contact information: name, email address, phone number, and mailing address
• Health information: medical history, current health conditions, medications, treatment preferences, and intake form responses provided before or during your appointment
• Booking information: appointment dates, service type, therapist preferences, and session notes
• Payment information: billing details and insurance information for direct billing purposes (payment card numbers are processed by our third-party payment processor and are not stored by us)
• Communication records: emails, phone call notes, and messages sent through our website contact form
• Website usage data: IP address, browser type, pages visited, and session duration collected via cookies and analytics tools

How We Use Your Information

We use the information we collect solely for legitimate business and clinical purposes, including:

• Scheduling, confirming, and managing your appointments
• Providing safe and effective therapeutic treatments
• Processing payments and submitting direct billing claims to insurance providers
• Sending appointment reminders and follow-up communications
• Complying with professional regulatory and legal obligations
• Improving our website, services, and client experience
• Sending occasional wellness tips or promotional communications (you may unsubscribe at any time)

We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

Health Information & Alberta HIA

As a health services provider, we handle your health information in accordance with Alberta’s Health Information Act. Your health records are considered confidential and are accessed only by authorized practitioners involved in your care.

We will not disclose your health information to third parties without your written consent, except where required by law (for example, in response to a valid court order or to prevent serious harm to yourself or others).

Your health records are retained for a minimum of 10 years from the date of your last treatment, as required by Alberta regulatory standards for health professionals.

Sharing Your Information

We may share your information only in the following limited circumstances:

• Insurance providers: when you authorize direct billing to your benefit plan
• ClinicSense (clinic management software): we use ClinicSense to manage appointment bookings, health intake forms, treatment records, and invoicing. Your booking details, health history, and session notes are stored securely within ClinicSense’s platform. ClinicSense is PIPEDA-compliant and does not sell or share your information. You can review their privacy practices at clinicsense.com/privacy.
• Legal requirements: when disclosure is required by law, court order, or regulatory authority
• Health & safety: in emergency situations where your safety or the safety of others is at risk

Our digital marketing partner, ScopeX Media Inc., assists us with our website and online presence. They do not have access to your personal health information or client records stored in ClinicSense.

Cookies & Website Analytics

Our website uses cookies and similar tracking technologies to improve user experience and analyze how visitors interact with our site. We use Google Analytics to understand general usage patterns. This data is aggregated and does not personally identify you.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

How We Protect Your Information

We take reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

• Secure, password-protected systems for storing client and health records
• SSL/TLS encryption on all data transmitted through our website
• Restricted access — only authorized staff may access client records
• Secure disposal of records that are no longer required

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights

Under PIPEDA and Alberta’s HIA, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that inaccurate or incomplete information be corrected
• Withdrawal of consent: withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• Complaint: file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us directly using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us: